@Caressa Duval
Thank you for your insight, I did not believe I had a leg to stand on since I'm just the client. Please do not feel that I think you're all stupid that is not my intention at all. And you're right, I came here to vent and maybe get a little advice on what I should do in the future to ensure a good experience for all involved. I do have the proof but I don't want to want to go as far as to get someone band for having a bad day.