Client/Reviewer Help

(last updated 1/4/16)
I Can't Login:
#1 Use the Forgot Password link to obtain your login information.

#2 If you are not able to login please email us directly at
In the Subject Line of the email please put "Client LOGIN" and then provide us with your as much of the following details so we can resolve your issue the first time:) Please give us your:
User Name:
Email address:
Approximate Date You Registered:

Provided you have all the information, we should be able to resolve this the same day we get it.

Do I Have To Join The Site To Use It?
No you do not. However, if you want write Reviews and post in the Forum, you must JOIN!:)

If I Join, Do I Need To Pay?
There is NO fee to become Member and use the site.

How Do I Use The References?
As a Member, once your profile is created you can request references from or share references with any TOB provider with a click of a button. If you have references from non-TOB providers, you can add those to your secure reference location as well. You also have the ability to share all your references with any non-TOB provider easily, with a simple click.

What is a TOB References:
TOB References are similar to P411 OK's. These are providers that are also members of TOB and have provided a reference for a TOB Member, just like a P411 OK.

What is a Personal References?:
These are unverified reference's entered by you. If your provider is not a member you can enter their information in this area. This will allow any provider you give access toto contact those references directly.

How Do I Share References?:
First, your references are private and No one can see them unless you allow them access to view them. There are only 2 ways to do this;
#1- Locate the TOB Provider Profile and click the "Share My References" button. This will send the provider a notification you have share your references with them.

#2- Click your name in the upper right hand corner, or 3 horizontal lines on mobile, select Share References and enter their phone number or email. We will then send a secure link to that provider so they can easily view your TOB profile and reference information. This will save you time, as there is no more copying and pasting references into an email or text. As an added layer of security, the link disables itself after 7 days, so your information is not hanging out there. If need be, you can always resend another secure link to that provider.

How Do I Stop Sharing My TOB References?:
Click your name and then select "TOB Reference Permission" This will display a list of current TOB Members that you have allowed access to view your references. Click the "Stop Sharing My References" button on the next page to stop sharing with that provider. You are unable to stop Sharing References with non-TOB providers whom you send permission by email or text. However, the secure link that was sent will be automatically disabled after 7 days. You an always re-share with any provider again.

The Provider Never Replied To My Reference Request?
We suggest contacting the provider by text, phone or email. She may have overlooked your request. When she logs into her account she just needs to scroll down below her gallery to "Pending Reference Requests from TOB Clients" Under that heading will be your user name, session date and a description of the session. All she needs to do is click "GIVE REFERENCE" or "REJECT"

How Do I Read Reviews?:
Simply hover over the Review and click to expand to read entire review, click to collapse. Clicking on the Providers/Reviewers name will take you to their profile page where you an review all reviews that have.

How Do I Write a Review:
There are two ways to write a Review.
#1 Click the Reviews tab above, then click the Write Review button. You will then enter her phone or email and be taken to the review page. If the provider is not in our database we will create a profile and ask that you enter some statistical information. You will then be taken to the review page.

#2 Locate the providers ad or a previous review, click on her name, which takes you to her profile page, then click the Write Review button and enter the information.

How Long Before My Review Is Live:
Once submitted the review is run through an algorithm and then placed in queue, prior to review and publishing. This process can take 8 days. You and the provider will be informed if the review is approved and you will be informed if denied. If it has been longer then 8 days we are still trying to verify information contained in the review, we will contact you if we need anything from you.

How Do I Read The Ad?
Ads are initially displayed in "List View" Clicking on the title line displays that ad. Once the ad is open you can read the providers ad. There are 4 icons;

Eye- the body of the ad, which is displayed by default
Camera*- all the pictures attached to that ad
Book- all the reviews that provider has linked to the profile
I- statistical information about that provider

Clicking on each icon displays that information. You can also click on that providers name and be taken to their profile page. This contains a wealth of information. You can request a Reference, write a Review, view all that providers reviews and view all of that providers ads and much more.

* camera- The pictures have two cloud icons the first allows you to do a TinEye picture search and the second allows you to do a Google picture search. This will help you weed out fake or stolen pictures.