I spoke with her in an "investigative" approach. She is real, but her inexperience in dealing with (potential) customers was pretty evident. She quoted me $$ for an hour, and even was as bold as to say something like "the more you pay, the better it is" and "you get what you pay for". Both of these may be true, but I don't need an 18-year old newbie asserting them to me. I passed.